FAQs (Frequently Asked Questions)

1. What is Arabica Cart?
Arabica Cart is a UAE-based online shopping store offering a wide range of high-quality products including fashion, jewelry, smart gadgets, home & kitchen essentials, and health & beauty items at affordable prices.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across the UAE for your convenience.

3. How long does delivery take?
Our estimated delivery time is 2 to 5 business days depending on your location.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your order on our courier partner’s website.

5. Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it. Please contact our customer support team as soon as possible.

6. What is your return policy?
We offer a 7-day return policy. Items must be unused, in original packaging, and returned with proof of purchase.

7. How do I return an item?
To return an item, contact our customer support with your order number and reason for return. We will guide you through the process.

8. Are all your products original?
Yes, all products listed on Arabica Cart are 100% genuine and sourced from reliable suppliers.

9. Do you charge for delivery?
We offer Free Delivery on all orders. No hidden charges.

10. Is my personal information safe with you?
Absolutely. We take your privacy seriously and use secure encryption methods to protect your personal data.

11. How can I contact customer support?
You can reach us through our Contact Us page or email us at Arabiacart@gmail.com (replace with your actual email).

12. Do you deliver outside the UAE?
Currently, we only deliver within the UAE. We’re working to expand soon.

13. How do I add items to my wishlist?
Click the heart icon on the product image or product page to add items to your wishlist. You can view them anytime under your account.

14. What should I do if I receive a damaged product?
Please contact us immediately with photos of the damaged product. We will arrange a replacement or refund.

15. Can I subscribe to your newsletter?
Yes! Subscribe to our newsletter for exclusive offers, product updates, and seasonal discounts. Scroll down to the footer and enter your email.